MONTCLAIR LUMIERE
Where Clarity Meets Care
Feedback and FAQ
Your feedback helps us improve our tax preparation, bookkeeping, and client support services.
Frequently Asked Questions
Find answers to common questions about our feedback process and data security.
Yes, your personal information is completely secure with us. We use ProSeries hosted software, which stores your tax data in encrypted, professionally managed servers that meet IRS compliance standards. All communication through email, phone, and text is encrypted and monitored 24/7 to ensure your data stays private and protected at every step.
How to track your Federal Tax Return?
A Direct Link to enter additional information is posted below. You will also receive automatic updates throughout the entire process; from filing confirmation to refund delivery
How much does it cost to have my taxes prepared?
Fees vary based on your tax return's complexity. A Basic tax return starts at $50, and we will provide a full quote before starting.
Is My Personal Information Secure with you?
How long will it take to get my refund?
Most IRS refunds are issued within 21 days after the IRS accepts your return, especially with e-file and direct deposit. Timing can vary based on IRS review, credits, or missing information.
How is my information kept secure?
Your security is non-negotiable. All correspondence and documentation are protected by military-grade 256-bit encryption and stored within secure cloud-based repositories that exceed IRS Circular 230 and AICPA compliance standards.